Privacy Policy

Twins & More values you as a customer and respects your privacy.

The personal information we hold for you is kept safe and secure and is only collected so we can process your order and offer you the best customer service possible. You are free to edit or update the information we hold at any time by signing in to ‘My Account’ at the top of the home page on our website. If you would like us to update information for you then please let us know by emailing


Collection of Information

We collect information for a number of reasons including:

  • To enable us to send your order.
  • To analyse the use of our Twins & More website.
  • To improve our products and services.
  • To send promotional e-mails about new products and special offers.

We collect information:

  • When you place an order.
  • When you subscribe to our newsletter database.
  • If you make an enquiry with us where collecting your information is necessary.

What we collect:

The personal information we collect is generally supplied by you when you place an order.

  • Name
  • Address(es)
  • Phone number(s)
  • Email address
  • Pregnancy Due Date
  • Transaction information


Sharing of Information

When you register your details with us you are agreeing that we may use your personal information for the purposes set out in this statement, unless you advise us otherwise.

We need to pass personal details such as your name and address to companies who perform part of our delivery process. This includes companies such as our third party logistics team and courier companies who enable us to get your order to you. If required by law, we may also disclose personal information to government authorities. We endeavour to ensure that any third parties we work with are reputable and employ a high standard of protecting customer privacy and security.


Other Websites

Our website may contain links to other websites to assist you with the purchase and care of your product. Once you have used these links to leave our site please note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Credit Card Security

The security of your credit card payment transaction is very importance to us. We do not store or record any credit card information at any stage in the transaction. Credit card information is entered on a SSL platform (Secure Sockets Layer), which is a method of ensuring that information submitted through the website is secure and cannot be accessed by unauthorized users.

We use Stripe Payments or PayPal for our credit card transactions. Both are internationally recognised payment providers and as such adhere to strict security policies to ensure your credit card details are kept safe. You will probably be familiar with PayPal and its level of security, and to give you peace of mind, Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.


Updates to our Privacy Policy

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.

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